Last updated: 11 August 2026

This Privacy Policy explains how Jo Ceramics collects, uses, and protects any personal information you provide when using our website or submitting a contact form.

1. Information We Collect

We only collect personal information when you actively submit it to us, such as:

  • Name
  • Email address
  • Phone number (if provided)
  • Any other information you include in messages or forms

We do not collect data automatically (e.g., through cookies or tracking tools) unless you submit a form.

2. How We Use Your Information

The personal information you submit is used solely for the following purposes:

  • To respond to your inquiries or messages.
  • To provide the services or information you requested.
  • To contact you regarding your submission (e.g., confirming receipt or following up).

We do not:

  • Sell, rent, or share your information with third parties for marketing or unrelated purposes.
  • Use your information for automated decision-making or profiling.
  • Store your information longer than necessary to fulfill the purpose for which it was collected.

3. Legal Basis for Processing

We process your personal information based on your consent (when you submit a form) and the legitimate interest of responding to your request.

4. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from:

  • Unauthorized access
  • Loss or theft
  • Alteration or destruction

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights Under POPIA

You have the following rights regarding your personal information:

  • Right to access: Request a copy of the personal information we hold about you.
  • Right to correction: Request corrections to inaccurate or incomplete information.
  • Right to deletion: Request the deletion of your personal information (where applicable).
  • Right to object: Object to the processing of your information (where applicable).
  • Right to lodge a complaint: Contact the Information Regulator (South Africa) if you believe your rights have been violated.

To exercise any of these rights, please contact us using the details below.

6. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before submitting information.

8. Updates to This Policy

We may update this Privacy Policy periodically. The latest version will be posted on this page with the last updated date. We encourage you to review this policy regularly.

9. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at: